Integrate (“we”, “us”, “our”) operates a software platform that provides AI-powered conversational tools, lead and review automation, communication workflows, analytics, and related services (collectively, the “Service”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

By accessing or using Integrate, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

Information that directly identifies you or your business, such as:

  • Name

  • Email address

  • Telephone number

  • Business name

  • Billing details

Collected when you:

  • Create an Integrate account

  • Use features that require identification

  • Submit content within the platform

b. Communications Data

Conversations, messages, and interactions generated or facilitated through:

  • AI chat

  • Voice assistant features

  • Text or email communication managed by the Service

c. Transactional & Lead Data

Details related to:

  • Leads captured through tools

  • Conversation outcomes

  • Review interactions

  • Call records routed through AI systems

d. Usage & Analytics

Technical data collected automatically:

  • IP address

  • Browser type

  • Access times

  • Pages or features used

  • Cookies and similar technologies

This helps us analyze performance, improve features, and customize your experience.

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service

  • Respond to support inquiries

  • Process onboarding and billing

  • Improve platform functionality

  • Enable AI features (chat, voice, automation)

  • Personalize user experience

  • Analyze platform performance

  • Comply with legal obligations

We do not sell your personal information to third parties for marketing purposes.

3. Sharing Your Information

We may share data with:

a. Service Providers

Third-party partners that help us operate the platform (e.g., cloud hosting, payment processors, analytics services).

b. Integrated Systems

With your consent, Integrate may connect to:

  • Email services

  • Business phone systems

  • Third-party CRM tools

  • Review management providers

These connections are controlled by you and require permission.

c. Legal Requirements

We may disclose information to comply with laws, protect our rights, or respond to lawful requests.

4. Data Security

We implement reasonable safeguards (technical, administrative, electronic) to protect your data. However, no system is 100% secure. By using the Service, you acknowledge the inherent risks.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Recognize users

  • Manage sessions

  • Analyze usage patterns

You may disable cookies through browser settings, though this may affect functionality.

6. Your Rights

Depending on your location, you may have rights including:

  • Accessing your data

  • Correcting inaccurate information

  • Deleting your account or data

  • Restricting certain uses

To exercise any right, please contact [email protected].

7. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children.

8. International Users

If you use Integrate outside your resident country, your data may be processed in jurisdictions different from your own. By using the Service, you consent to cross-border data transfer.

9. Changes to This Policy

We may update this privacy policy occasionally. We will notify users and update the Effective Date at the top.

10. Contact Us

If you have questions or need help, contact:

Integrate Privacy Team: [email protected] ~ Attention Integrate